1. How can i pay for the assignments help
material?
Available payment options are: Credit card, Internet Banking/NEFT, Cheque deposits in our bank account, Cash deposits in our bank account, Money Order, Demand draft, collect solutions personally from our distribution center.
2. Why I have to register / create account with your website?
Registration allows you to shop faster. Without registration you will not be able to order, track or download solutions.
3. How will i get assignments?
After receiving your payment we will enable download links in your account on our website. Please "Log In" to your account and click "My Account" link. You will see your orders. Click on the "view" button. All downloadable files will be available there.
4. If i transfer fees through Credit card - when i will get the material?
If fee is transferred online through credit card, the help material
will be provided instantly by our website. You can also "Log In" to your account and click "My Account" link. You will see your orders. Click on the "view" button. All downloadable files will be available there.
5. If i transfer fees through Internet banking (A/c to
A/c transfer in same bank) - when i will get the material and what details i should
email?
If fee is transferred online through internet banking, the help material
will be provided within a few working hours after the payment is reflected
in our bank account. But we may take upto 24 hours. After transferring,
a student should email us these details: (order number generated by our website, amount transferred,
bank branch from where the funds have been transferred, transaction or
confirmation or BIL number (if any), his/her contact number, date of transfer,
his/her city).
In case a student does not gets a reply from us within 24 hours ONLY then
he/she should email us or call us again.
6. If i transfer fees through NEFT (A/c to
A/c transfer in different bank) - when i will get the material and what details i should
email?
NEFT may take 24 hours or more. We will provide the solutions within a few hours after the payment in reflected in our account. After transferring,
a student should email us these details: (order number generated by our website, amount transferred,
bank from where the funds have been transferred, transaction or
confirmation or BIL number (if any), his/her contact number, date of transfer,
a/c holders name).
7. If i pay through cash in your bank account-
when i will get the material and what details i should email?
We accept cash in our some bank accounts. After depositing cash in our
account, a student should email us these details: (order number generated by our website,
amount deposited, date & time of deposit, bank branch where cash was
deposited, his/her contact number, his/her city). If
a student emails us the scanned copy of the receipt that he/she gets from
the bank after depositing cash, the query will be processed faster and
the help material will be provided within a few working hours.
Otherwise we can take 24 hours or more in processing CASH transactions.
In case a student does not gets a reply from us within 24 hours ONLY then
he/she should email us or call us again.
8. If i deposit a cheque in your account- when
i will get the material and what details i should email?
The help material will be provided after the cheque gets cleared and reflected
in our account. After depositing a cheque, a student should email us these
details: (order number generated by our website, Cheque amount, Cheque number, his/her contact
number, date of deposit, city where the cheque was deposited, a/c holders name).
9. Can I get FREE Samples of some subjects before
buying?
No.
10. Can I get some discount?
See the Discounted Products section. You will find discounted subject combinations.
11. Will i get the latest assignments help material?
Yes, we will provide the latest help material. Questions and
samples are given on our website and you must verify before buying.
12. Can I get the assignments help material
through courier (CD/Hard Copy)?
Please email us your requirement. Do not use the shopping cart if you want home delivery.
13. Do you accept credit card ?
Yes, we accept credit cards through paypal
14. What is the difference between Internet
banking and Cash deposits?
Ans. Online banking (or Internet banking) is a term used for performing transactions,
payments etc. over the Internet through a banks secure website. This allows
customers to do their banking outside of bank hours and from anywhere
where Internet access is available. In most cases a web browser is utilized
and any normal internet connection is suitable. No special software or
hardware is usually needed.
Cash Deposits means a customer will visit the bank branch and deposit
cash at cash counter.
15. Can i change the subject required after
making the payment?
Yes, you can change your subject requirement after making the payment.
But you MUST create a new order number for that. If your previous request through email or
phone has already been processed and the material already sent then we
will not send changed subject.
16. I need refund? What should i do?
We have a NO refund policy. You MUST check subject availability, questions/samples, etc before buying.
17. I want to buy some subjects from
you. Can I buy subjects one by one?
We avoid small transactions in our bank account. We recommend that you
check subject availability status on our website and buy your subjects
together. You can buy subjects
one by one also. Service charges are applicable. We give least preference to queries of students buying
subjects one by one. We will reply after 48 or 72 hours to those who make
small transactions again and again in our account in a single semester
for buying subjects 1 by 1 (one by one).
18. I have emailed a query to you
but i have not received any reply from you. Why?
There are several reasons why you might not be getting our reply. Following
are some:
- The most common reason is our reply emails may be entering your junk
or bulk or spam mail folders instead of inbox. The solution is to add
our email IDs to your contacts or safe list.
- Network delays or loss - this is common on Internet
- Are you contacting us through your company email ID? Some companies
filter emails and our reply may not reach your inbox. Contact us through
any alternate email ID if you are not getting a reply from us.
19. I have bought a subject from you,
can i get Free answer(s) for any other subject?
We don't provide Free answers. Do not email us such queries,
we will not reply to such queries.
20. What are your content accuracy
levels?
We at UTP try to provide the best content to our users but we do not guarantee
100% accuracy levels.
21. Will i get unique content?
We will provide same content to all students. No one can provide
you unique content at the prices listed on our website.
22. I paid for several subjects together but i have received only a few?
Sometimes we send subjects in parts (one by one) after every few days. In case we send in parts, we will specify it to the student in a confirmation email.
23. My Question is not listed here. What to
do?
You are welcome to send your queries at utproducts@hotmail.com or utproducts@yahoo.com.
We usually respond within 24 hours. If you do not get a reply within 24
hours, please email us again.
